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Troubleshooting (Common Issues)

What this page covers

Section titled “What this page covers”
  • Login / sign-up issues and how to resolve them
  • Steps to check when your data is not saved or not visible
  • Payment-related issues and how to contact support

Cannot log in

Section titled “Cannot log in”

Forgot your password

Section titled “Forgot your password”

You can send a password reset email from “Forgot your password?” on the login screen. See Account management for details.

You see “Incorrect email address or password”

Section titled “You see “Incorrect email address or password””
  • Check your email address for typos (such as . → , mistakes)
  • Check for uppercase / lowercase mistakes
  • Make sure you are not confusing it with another account
  • The account may have been created with social login (in that case, try “Continue with Google” or “Continue with GitHub”)

Social login is not working

Section titled “Social login is not working”
  • Check whether your browser’s pop-up blocker is enabled
  • Check whether cookies are blocked (such as third-party cookie restrictions)
  • Try a different browser

Emails are not arriving

Section titled “Emails are not arriving”

Verification / password reset / notification emails

Section titled “Verification / password reset / notification emails”
  1. Check your spam folder
  2. Add ai-deck.app to your allowed domains list
  3. Wait a few minutes to 10 minutes, then resend
  4. Before creating a new account with a different email address, contact support

Carrier email addresses (@docomo / @au / @softbank)

Section titled “Carrier email addresses (@docomo / @au / @softbank)”

Carrier email services can have strict receiving restrictions. Switching to a free email service such as Gmail is more reliable.

Nothing appears on the dashboard

Section titled “Nothing appears on the dashboard”
  • Log out and log back in
  • Reload the browser (use Cmd+Shift+R / Ctrl+Shift+R for a cache-free reload)
  • Try a different browser
  • You may simply have no favorites yet → try adding a ★ from the services list

Favorites / notes are not saved

Section titled “Favorites / notes are not saved”
  • Check your network connection
  • Reload the browser
  • Your login session may have expired → log out and log back in

Editing on multiple devices at the same time can occasionally cause inconsistencies. Try editing on one device, then reloading on the other.

Your deck’s public URL returns a 404

Section titled “Your deck’s public URL returns a 404”
  • The deck may currently be unpublished → republish it from the dashboard
  • Check the URL for typos
  • If you deleted your account, the deck cannot be restored

Payments / Pro plan

Section titled “Payments / Pro plan”

Your Pro plan is not reflected

Section titled “Your Pro plan is not reflected”
  • After returning from the checkout completion screen, reload the browser
  • Check your current plan under the avatar in the header → “Settings” → “Plan”
  • If it is still not reflected after a few minutes, contact support

You were charged twice / your card was declined

Section titled “You were charged twice / your card was declined”

Payments are processed by Polar.sh. You can check your billing history in the Polar customer portal. If the problem persists, contact support.

You canceled but are still being charged

Section titled “You canceled but are still being charged”

Cancellation is set up to keep your Pro features until the next billing date (no prorated refunds). You can check whether your cancellation is scheduled in the Polar customer portal.

Logos are not displayed correctly

Section titled “Logos are not displayed correctly”
  • If a dark logo blends into the background in dark themes, AI Deck applies a display correction (invert) internally. If the result looks unintended, let us know.
  • If a logo does not appear at all, the service may have changed its logo URL.

Contact support

Section titled “Contact support”

If none of the above solves your problem, let us know via the feedback form.

Including the following in your message helps us respond quickly:

  • A description of the issue
  • The steps that led to the issue (if you can reproduce it)
  • Your browser / OS
  • Screenshots (if possible)
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