Built by Japan-based ZEALS, Inc., Omakase.ai is a platform that turns a website into a voice-driven customer service front desk. Enter the URL of the site you want to install it on, and the AI automatically reads the product information and FAQs published there, then places an “AI sales associate” on the site that responds around the clock through both voice and chat. It launched in April 2025 and is also distributed as a Shopify app. No coding is required, and the widget’s appearance and the assistant’s speaking persona can be adjusted from the dashboard. What sets it apart is that it is designed less as an inquiry-handling chatbot and more as a salesperson: it asks visitors what they are looking for, recommends products, and nudges them toward adding items to the cart.
Key Features
- Setup by entering a URL: Enter the URL of the target site and the service automatically pulls in product information and FAQs as the AI’s knowledge base. No code is needed, and the official site describes setup as taking about a minute
- Hybrid voice and chat service: Visitors can speak to the agent or type to it. A single widget combines the immediacy of phone support with the convenience of chat
- Selectable character personas: Preset voice characters with different ages, voice qualities, and areas of expertise are available, so you can match your industry or brand tone. The Enterprise plan also supports voice cloning — an agent trained on a specific person’s voice
- Shopify integration and add-to-cart: Offered as a Shopify app with product catalog syncing. Higher plans let the agent add products to the cart directly from the flow of conversation
- Conversation analytics and lead management: Real conversation data shows what visitors asked and where they hesitated. Higher plans include detailed analytics with lead management
- Focus on Japanese-language service: As a Japan-born service, it ships with multiple Japanese voice characters. The official site lists case studies from domestic e-commerce, beauty, recruiting, and real estate sites
Pricing
After a free demo (trying the AI agent on your own site URL), there are four paid tiers. Each comes with a one-week free trial, and annual billing gives a 20% discount.
| Plan | Monthly price (JPY / USD) | Conversations | Products | Main features |
|---|---|---|---|---|
| Intern | ¥5,980 / $49 | Up to 50 | Up to 10 | 1 agent type, 4 voice characters, Shopify integration, email support, basic analytics |
| Associate | ¥19,800 / $149 | Up to 300 | Up to 100 | 2 agent types, 6 voice characters, phone support, advanced analytics, removal of the provider credit |
| Principal | ¥59,800 / $399 | Up to 1,000 | Up to 500 | 3 agent types, 10 voice characters, lead management, Shopify add-to-cart, meeting support |
| Enterprise | Contact sales | 1,001+ | 500+ | 4+ agent types, brand-tailored voice characters, voice cloning, add-to-cart button implementation |
Pricing is current as of August 2026. Check the official pricing page for the latest information.
“Conversations” refers to the monthly conversation count, and “Products” is the ceiling on how many products the AI can be trained on. For small shops the lower tiers are enough; for catalog-heavy sites, the product ceiling is the deciding factor when choosing a plan.
Pros & Cons
✅ Pros
- Deploys by entering a URL, so small teams without an engineer can get started
- Voice and chat coexist in a single widget, letting visitors pick whichever they prefer
- A Japan-born service with Japanese voice personas, so domestic sites avoid a translated feel
- Delivered as a Shopify app, fitting naturally into e-commerce operations from product sync to add-to-cart
- Conversation analytics surface what customers are unsure about, giving concrete material for improving product pages and FAQs
- A free demo and a one-week trial let you verify the behavior on your own site before committing
⚠️ Cons
- There is no permanently free plan; keeping the agent live requires a paid subscription
- Lower tiers cap conversations and products tightly, so busy sites quickly need to move up
- Shopify add-to-cart is limited to higher tiers; lower tiers stop at recommendations
- Automatically imported product data and FAQs may be inaccurate, so reviewing the content and adding custom rules before going live is essential
- Voice interaction depends on the visitor’s browser and device, so not every visitor gets the same experience
- Removing the “powered by Omakase.ai” credit requires the mid-tier plan or above
Comparison with Similar Services
| Criteria | Omakase.ai | Zipchat.ai | Rep AI | Tidio (Lyro) |
|---|---|---|---|---|
| Provider | ZEALS, Inc. (Japan) | Zipchat (Italy) | Rep AI (Israel) | Tidio (Poland) |
| Interaction | Voice + chat | Chat-focused | Chat-focused | Chat-focused |
| Main goal | Voice recommendations that drive purchases | E-commerce revenue lift | E-commerce revenue lift and service | Automating inquiry handling |
| Deployment | URL entry / Shopify app | Shopify app, etc. | Shopify app, etc. | Script tag / various integrations |
| Japanese voice personas | Yes | ─ | ─ | ─ |
Voice-based sales agents for e-commerce remain a thin field, and shipping Japanese voice personas by default is Omakase.ai’s clearest differentiator. That said, if your only goal is automating text-based inquiries, a chat-specialized service will usually cost less.
Who Is It For
- E-commerce operators on Shopify and similar platforms who feel that a lack of guidance is directly causing drop-offs
- Small businesses short on support staff that want to stop losing customers outside business hours
- Teams selling products that are hard to explain in text — beauty, health, real estate, services — where a conversation does the work
- Marketers who want to know what visitors actually ask so they can improve product pages and FAQs
- Operators of Japanese-language sites who care about natural service quality and find overseas tools stilted
Summary
Omakase.ai takes the idea of placing a “sales associate you can talk to” on a website. Its strengths are how easily it starts — just a URL — and the Japanese voice personas it ships with; for Shopify merchants it covers everything from product sync to add-to-cart in one flow. On the other hand, there is no permanently free tier, and conversation and product ceilings drive the plan choice, so use the free trial to confirm the plan fits your site’s scale. A good first step is running the free demo with your own URL and seeing how well the AI understands your products.