Fireflies.ai is an AI meeting assistant whose bot, “Fred,” joins online meetings on Zoom, Google Meet, Microsoft Teams and other platforms, transcribes the conversation in real time, and automatically produces summaries and action items. Released in 2018 by Fireflies.ai Corp. in the United States, it is used by teams across sales, recruiting, and customer support. Beyond simply creating meeting notes, it accumulates every past meeting into a searchable knowledge base and pushes the results into CRMs, Slack, and task management tools. It supports 100+ languages, so it works for meetings held in Japanese as well.
Key Features
- Automatic meeting attendance and transcription: Connect your calendar and the bot joins meetings on its own to record and transcribe them. A Chrome extension, desktop app, iOS/Android apps, and audio/video file uploads are also supported, along with dialer integrations such as Aircall and RingCentral
- Automatic summaries and action items: After a meeting ends, key points, topics, decisions, and follow-up tasks are compiled automatically. Templates let you customize the format of the summary
- Cross-meeting search and Q&A with AskFred: Ask in plain language — “What did we decide about pricing in last week’s deal call?” — and it locates the relevant passage across your stored meetings. It works as a search window into the organization’s accumulated knowledge
- Conversation intelligence: Visualizes talk time per speaker, question counts, sentiment, and recurring topics. Useful for reviewing sales calls and for coaching team members during onboarding
- 200+ integrations: Summaries and action items can be written back to CRMs such as Salesforce and HubSpot, to Slack, to Asana and Trello, and to ATS platforms such as Lever and BambooHR. An API is published as well, so it can be built into custom workflows
- AI Skills Store and MCP server: A store offers custom apps for specific roles including sales, recruiting, and marketing. An MCP server is also provided, letting AI assistants such as Claude and ChatGPT reference your meeting data directly
Pricing
| Plan | Monthly (per seat) | Annual (per seat, monthly equivalent) | What’s included |
|---|---|---|---|
| Free | $0 | $0 | Unlimited transcription and AI summaries, 400 minutes of storage (team-wide), 20 AI credits |
| Pro | $18 | $10 | 8,000 minutes of storage per seat, video recording and downloads, personal assistant, email assistant |
| Business | $29 | $19 | Unlimited storage, conversation intelligence, team analytics, 30 AI credits |
| Enterprise | ─ | $39 (annual billing only) | Rules engine, SSO/SCIM, HIPAA compliance, dedicated support, 50 AI credits |
Pricing is current as of August 2026. Check the official site for the latest information.
The free plan gives you unlimited transcription and AI summaries, but storage is capped at 400 minutes across the whole team. That is enough to try it out individually; if you want to accumulate records as an asset, Pro or above becomes the realistic choice.
Pros & Cons
✅ Pros
- No need to take notes during the meeting, so you can focus on the discussion itself
- Supports 100+ languages, including transcription and summaries for meetings held in Japanese
- Cross-meeting search makes it possible to trace who decided what, and when, after the fact
- Automatic sync to CRMs and task tools removes almost all manual transcription of meeting notes
- A free plan is available, so you can verify accuracy on your own real meetings before adopting it
⚠️ Cons
- Because a bot joins the meeting, you need participant consent for recording and internal rules in place beforehand
- Technical terms, proper nouns, and overlapping speakers are prone to transcription errors, so important minutes still need human review
- The free plan’s storage cap is small, so continued use effectively requires a paid plan
- Sales-oriented features such as conversation intelligence and team analytics are limited to Business and above
- For highly confidential meetings, you need to confirm where data is stored and whether it meets your compliance requirements
Comparison with Similar Services
| Criteria | Fireflies.ai | Otter.ai | tl;dv | Gong |
|---|---|---|---|---|
| Primary use | Meeting notes, knowledge base, sales analysis | Meeting notes, real-time transcription | Meeting recording and highlight sharing | Sales call analysis (revenue intelligence) |
| Intended users | Teams across all roles | Individuals to general teams | Product and sales teams | Sales organizations |
| Cross-meeting search | Natural-language search via AskFred | Supported | Supported | Supported (analysis-focused) |
| Integrations | 200+ (CRM / ATS / Slack, etc.) | Mainly major tools | CRM and note tools | Mainly CRM |
| Free plan | Yes | Yes | Yes | No (contact sales) |
For general-purpose meeting notes, Fireflies.ai or Otter.ai fit; for sharing recorded clips, tl;dv; for serious investment in deal analysis by a sales organization, Gong. Fireflies.ai sits between “meeting notes” and “sales analysis,” which suits teams that want a single tool covering a wide range of roles.
Who Is It For
- Teams with frequent online meetings who lose time writing minutes every session
- Sales reps who want to automate copying call content into their CRM
- Project managers who need to look up past decisions later
- Recruiters who want interview records kept to reduce variance in evaluations
- Anyone who wants meeting data available to Claude or ChatGPT as context for an AI assistant
Summary
Fireflies.ai automates the whole chain from meeting transcription to summaries, action items, and delivery into external tools. Its core design is not just producing individual meeting notes but turning accumulated records into a searchable knowledge base. A sensible path is to verify transcription accuracy and summary usability on real meetings with the free plan, then move to Pro or above once you need more storage or deeper integrations. Before rolling it out, decide on recording notice for participants and internal data-handling rules first.